We're Hiring!

Service Advisor

SMC Garage Group are currently recruiting for an experienced Service Advisor to join our SEAT dealership in Exeter. Working as part of our small team within our family run business and reporting to the Aftersales Manager, this role offers you the opportunity to use your customer service and administration skills to keep our service department running smoothly.

Responsibilities

  • Assist customers with arranging vehicle servicing appointments
  • Manage courtesy car bookings
  • Ensure the customer database is updated and accurate based on service activity
  • Contribute to a department marketing strategy to promote all products and services
  • Greet customers and visitors promptly, courteously and professionally
  • Develop and maintain professional working relationships with all customers, dealership colleagues, suppliers and external representatives
  • Making outbound phone calls to remind customer their car is due for a Service or MOT

Required Skills and Experience

Ideally you would have some experience in a similar Service Advisor role in a franchised dealership. In addition to your experience, you will demonstrate the following:

  • Outstanding communication and customer service skills
  • Organisation and time management skills with the ability to work to deadlines
  • IT skills with the ability to learn new systems quickly

Working hours are 08.00 -17.30 Mon to Friday, Saturday rota 1 in 3 08.30-12.30.

Job Types: Full-time, Permanent

Salary: £19,000.00-£24,000.00 per year

To apply, please email your CV to rob.dart@smcexeter.seat.co.uk

Good luck!