The documents you receive from any of the companies listed above will identify the relevant company that you are dealing with in any particular instance.
We are committed to protecting your privacy. We will use your personal information in accordance with the Data Protection Act 1998 , the Privacy and Electronic Communications (EC Direction Regulations 2003) and the General Data Protection Regulation 2016 and any subsequent data protection regulation which is implemented in the United kingdom.
Who is responsible for your personal information?
We may share your personal information with other organisations that may receive and process your personal information as a data controller in their own right. Please see below for further information.
What information do we collect?
In particular, we may collect and process the following personal information about you:
Information that you provide by filling in forms, including those on our Website.
We may also collect non-identifying information about your preferences in connection with our Website, for the purposes of enhancing and personalising your experience on the Website. We may provide our manufacturer partners and our advertisers with aggregate information about Website users. We may also use such aggregate information to help advertisers reach the kind of audience they want to target. We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
How do we use your personal information?
We use your personal information in connection with our business activities. In particular, we may use your personal information in the following ways:
Processing your data using the legitimate interests of SMC Garage Group
Under the rules of the General Data Protection Regulations which come into effect on May 25 2018, SMC Garage Group will continue to send out reminders regarding your vehicle including, for example, when your vehicle is due to have a service or MOT undertaken.
In accordance with your preferences, may also use your personal information to provide you with information about vehicles, services, promotions and offers that may be of interest to you. This will be because you have received similar information from us in the past and we believe that our customers would reasonably expect to hear from us about these matters in this way.
We carry out this processing on the legal basis that we have a legitimate interest in marketing our products and services, and only to the extent that we are allowed to by direct marketing laws.
In accordance with your preferences, we may also use your personal information to provide you with information about vehicles, services, promotions and offers that may be of interest to you. The section below entitled "What choices do I have?" explains how you can change whether to receive this information. Please note that, even if you choose not to receive this information, we may still use your personal information to provide you with important services communications, including communications in relation to any purchases you make or vehicle support services.
Your personal information may also be used by us, our employees, contractors or agents, and disclosed to third parties, in order to comply with any legal obligation (including in connection with a court order), or in order to enforce or apply the terms of any agreements we have with or otherwise concerning you (including agreements between you and us), or to protect our rights, property or safety or those of our customers, employees or other third parties.
With whom do we share your personal information?
In connection with the above uses of your personal information, we may share your personal information with third parties as described below. We will share your personal information with all of the companies listed above for the purposes set out above and below.
We may disclose your personal information to third parties in connection with our business activities, including in the following circumstances:
We may share non-personal aggregate statistics (group) data about visitors to our Website, sales and traffic patterns with members of all the Companies listed above and other parties.
Protecting your personal information
Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
The transmission of information via the internet is not completely secure; this risk is not specific to our Website and is common across the internet. We cannot guarantee the security of your data (including your personal information) transmitted to our Website; any transmission is at your own risk.
What choices do I have?
If you think the personal information we hold about you is inaccurate or incorrect, you can request that we correct this information (including your marketing preferences) by writing to us using the details below.
You can choose to stop receiving marketing emails or SMS messages from us by following the unsubscribe link and instructions on the respective marketing emails or SMS messages we send you.
You can also choose to change your marketing preferences by writing to us using the details below.
Access to your personal information
You have the right of access to your personal data and a copy of the information that we hold about you. You would be asked to provide proof of your identity and your residential address as a minimum in order for us to provide such information.
You do not have to pay a fee to access your personal data. However we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. To request access to your personal information, please contact us using the details below.
How to contact us
To update your marketing preferences, to indicate whether you wish to be contacted by text, phone, post or email or to stop all communication you can also email us at email@example.com
This Policy was last updated in May 2018.
|Purpose||Data used||Legal basis||Which rights apply?*|
|To respond to any enquiries or requests you make via our Website including requests to have your vehicle serviced||Your name, email address, postal address, telephone number, mobile number, information about your vehicle including the vehicle make, model, registration number and mileage and details of any contact made with you||Contractual necessity||The generally applicable rights plus the right to data portability|
|To respond to any enquiries or requests you make via our Website including requests to have your vehicle serviced||Your name, email address, postal address, telephone number, mobile number, information about your vehicle including the vehicle make, model, registration number and mileage and details of any contact made with you||
Legitimate interest. It is in SMC’s interest to ensure that its customers' requests are responded to in a timely manner to ensure customer satisfaction remains high
|The generally applicable rights plus the right to object|
|To provide our services to you||Your name, email address, postal address, telephone number, mobile number, information about your vehicle including the vehicle make, model, registration number and mileage, details of any contact made with you, details about any products and services which you have an interest in and your marketing preferences.||Contractual necessity. It is in SMC's interest to ensure it complies with its contractual obligations to customers||The generally applicable rights plus the right to data portability|